Loading the player...
Information
Power of Prevention: Agency Risk Management Essentials of Management
Length: 3 Hours
This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. But management provides the tools and the oversight for their success. Department managers, supervisors and agency principals set the guidelines and controls by which employees perform their work. No matter what your title, if you are involved in management, this class will provide valuable insights to help reduce your agency's E&O exposure.
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency's daily operations to prevent E&O claims.
Basic Course Information
Learning Objectives- What Agents Need to Know About Errors & Omissions
- Federal Laws
- Role of Agency Procedures
- Servicing Customer Accounts and Critical Importance of Documentation
Major Subjects
- What You Need to Know About E&O and an Agent's Duties
- Compliance with State and Federal Laws and Complying with Carrier Contracts
- The Role of Agency Procedures and Working with Excess & Surplus Lines and Residual Markets
- Marketing and Technology and E&O Claims Reporting
Nancy Germond, Executive Director, Independent Insurance Agents & Brokers of America
Nancy Germond is the Executive Director, Risk Management and Education, for the Independent Insurance Agents & Brokers of America, the “Big I.” She is located in Phoenix, Arizona. With almost four decades of risk management experience, her unique insights and abilities help businesses better understand and manage their risk. Nancy has authored scores of risk management-related articles, and white papers and has consulted and presented to public-sector and private-sector insurance organizations. She is a licensed P&C agent and adjuster.
A second-generation insurance professional, Nancy was the first risk manager of the City of Prescott, Arizona, and has worked in the private and public sectors as a claim and risk manager. Nancy holds a B.A. in Communication from Mills College and a Master’s degree in sociology from Lincoln University. She also holds the Associate in Risk Management, the Associate in Claims designation from the Insurance Institute of America, the Insurance Training Professional Designation from the Society of Insurance Trainers and is a Senior Professional in Human Resource Management.
Kim Hutson
Kim began her insurance career in 2000, purchased her father’s agency in 2005 and sold her agency to Assured Partners of Texas in 2018. She continued to work as Director of Commercial P &C Operations until December 2019. After a brief retirement, Kim began working for IIAT as an Agency Coach. Her focus was supporting agencies to maximize their potential with a focus on operation, employees and profitability. She drew on her experience of owning and operating Hutson Insurance Group for almost 20 years. She then expanded her focus to include Education Director where she managed the IIAT curriculum offerings to their members as well as teaching classes. Kim continues to share her experience to help educate and grow insurance professionals teaching and creating educational content for the industry.
This course has no breaks
