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Navigating Difficult Conversations with Clients - ON DEMAND - NO CE


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Category:
Communication |  Human Resource Development
Faculty:
Jill Schiefelbein
Course Levels:
All Levels
Duration:
1 Hour
License:
Access for 90 day(s) after purchase.


Description

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Basic Course Information

Learning Objectives
  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Management
  • Leadership
  • Customer Service

Course Materials

Faculty

Jill Schiefelbein Related seminars and products


Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


 


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